If something isn’t right.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This applies to every piece, including pieces made to order.

12-month factory warranty

Every piece also comes with a 12-month factory warranty. It is in addition to your rights under the Australian Consumer Law and never limits them. Its full terms are confirmed with your quote before you order.

If something is wrong

Email us with your order reference, the piece, and a photo of the problem if you can. The team monitors enquiries and aims to reply within one business day. If a faulty piece needs to come back to us, we cover the reasonable cost of returning it, and you do not need its original packaging.

Change of mind

Because every piece is made to order for you, whether a change-of-mind return or exchange is possible is set out in your quote before you order. This never affects your rights if a piece is faulty, wrong or not as described.

Sizing

Sizes differ between garments. Check the piece’s measurements, or ask us before ordering.