What we collect.
Personal information
We collect personal information directly from you when you interact with our website, place an order, or contact us. This may include:
- NameTo address your order and correspondence.
- Email addressFor order confirmations, updates, and service communications.
- Postal addressTo dispatch your order to the correct location.
- Phone numberFor delivery coordination or service queries if needed.
- Payment detailsProcessed securely via our payment provider. We do not store full card details.
Non-personal information
We also collect non-personal browsing data when you visit our site, including IP address, browser type, and interaction data. This helps us improve site performance and the overall experience.
How we collect it.
Information is gathered through the following:
- Direct interactions — account creation, order placement, or contacting us
- Cookies and tracking technologies on our website
- Third-party sources, such as social media platforms if you engage with our content or advertising
How we use it.
Your information is used for the following purposes:
- Order fulfilmentProcessing, packing, and dispatching your purchases.
- Customer serviceResponding to enquiries, returns, and support requests.
- CommunicationsService-related emails and, where you have opted in, marketing updates.
- Site improvementUnderstanding how visitors use the site to improve the experience.
- Legal complianceMeeting our obligations under Australian law and preventing fraud.
Sharing your data.
We do not sell your personal information. Your data may be shared only in the following circumstances:
- With trusted service providers — payment processors, couriers, and IT infrastructure partners — who operate under confidentiality obligations
- When required by law or in response to valid legal process
- In the event of a business transfer or restructure, where customer data may form part of the transition
Security.
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. These include secure servers, encrypted data transmission, and regular review of our security practices.
No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Your rights.
You have the right to access, correct, or request deletion of your personal information. You may also opt out of marketing communications at any time using the unsubscribe link in any email, or by contacting us directly.
If you have a complaint about how we handle your data, please contact us. We will respond and, where required, work to resolve the issue promptly.
International transfers.
As an Australian-based business, your data may be transferred to and stored in countries outside Australia — particularly where our service providers operate internationally. We take steps to ensure appropriate protections are in place for any such transfers.
Cookies.
We use cookies to improve your browsing experience, remember preferences, and understand how the site is used. You can adjust your browser settings to decline cookies, though some site functionality may be affected as a result.
Policy updates.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page. We encourage you to review it periodically.
Questions.
For any privacy-related questions or requests, contact us at info@raapparel.store.
R.A. Apparel — Sunshine Coast, QLD, Australia.