Questions,
Answered.
Everything you need to know about orders, sizing, shipping, returns, and how R.A. Apparel works — in one place. If your question is not here, the contact page is a short step away.
Everything you need to know about shipping, orders, returns, sizing, and how R.A. Apparel works — in one place.
Find Answers Fast.
What shipping options are available, and how long will my order take to arrive?
We offer various shipping options, including standard, expedited, and express. Delivery times vary depending on your location and chosen method. Standard shipping typically takes 5–7 business days, while express options arrive within 1–3 business days. For more details, please visit our Shipping Policy page. You'll receive tracking information as soon as your order is shipped.
Do you ship internationally, and are there additional fees?
Yes, we ship internationally to most countries. Shipping rates and delivery times vary based on your location. Please note that customs fees, duties, and taxes may apply depending on your country's regulations — these are the responsibility of the buyer. For detailed information, refer to our Shipping Policy page.
Can I track my order?
Yes. Once your order has shipped, you will receive a tracking number via email. You can use this to track your package at any time. If you have any issues with tracking, please contact us at info@raapparel.store.
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@raapparel.store. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, changes may not be possible.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery for items that are in their original condition, unworn, and with tags attached. For full details, please visit our Return Policy page.
How do I initiate a return or exchange?
To start a return or exchange, please email us at info@raapparel.store with your order number and reason for the return. We'll guide you through the process and provide a return label. Additional information can be found on our Return Policy page.
Are there any items that cannot be returned?
Certain items — including final sale, personalised, and intimate apparel — may not be eligible for return or exchange. Please refer to our Return Policy page for the complete list of non-returnable items.
How do I find my perfect size?
We offer a detailed Size Guide for each product category. You can find it on each product page or visit our dedicated Size Guide page for comprehensive measurements and tips.
Are your products true to size?
Our products are designed to be true to size, but fit can vary slightly depending on the style. For the most accurate fit, we recommend consulting our Size Guide and checking the specific sizing notes on each product page.
What materials are your products made from?
R.A. Apparel uses high-quality materials including organic cotton, recycled polyester, and other considered fabrics. For more information about our materials, please visit our Sustainability page.
Do you offer custom or personalised items?
Yes, we offer customisable options on select products. Customisation details are available on the relevant product page. Personalised items are made to order — please allow additional production time, and note that these items are final sale.
Discover our complete range of apparel, featuring diverse categories to suit every style and occasion. From casual wear to formal attire, explore all our clothing options in one convenient place. Shop by category to find the perfect pieces that match your unique taste and needs.
Do I need an account to place an order?
No — you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience.
Discover our complete range of apparel, featuring diverse categories to suit every style and occasion. From casual wear to formal attire, explore all our clothing options in one convenient place. Shop by category to find the perfect pieces that match your unique taste and needs.
What payment methods do you accept?
We accept major credit cards, PayPal, Afterpay, Zip Pay, and other secure options available at checkout.
Is my payment information secure?
Yes. Our website uses SSL encryption to protect your data, and we comply with all industry standards for payment processing to ensure your information remains secure.
What is R.A. Apparel's approach to sustainability?
We focus on using considered materials, ethical production practices, and reducing waste through on-demand manufacturing. Learn more about our efforts on our Sustainability page.
How does R.A. Apparel ensure ethical production?
We partner with suppliers who meet stringent ethical standards, ensuring fair wages, safe working conditions, and respectful treatment of workers. To learn more, visit our Sustainability page.
Do you have any certifications for sustainability?
We work with partners who hold certifications such as OEKO-TEX Standard 100 and GOTS for organic fabrics — ensuring our products meet high environmental and social responsibility standards.
What is R.A. Apparel's mission and vision?
Our mission is to reintroduce refined apparel, uniforms, and custom merchandise with a consistent standard — putting the customer at the centre of every decision. For more, visit our Mission & Vision page.
How can I stay updated on new releases?
Follow us on social media or join the R.A. Inner Circle for early access to new pieces and updates from the house.
Stay updated with the latest news that reflects our dedication to you. Discover new events, innovations, and milestones crafted to enhance your experience. Our updates are designed to keep you informed and valued as our top priority.
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